How to void a transaction on a cash register

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Update time : 2022-10-08

How to void a transaction on a cash register

Sometimes your employees enter the wrong amount or your customers want a refund, you need to cancel or credit a refund to void a transaction. Here is how to work a cash register in these 2 scenarios:

Situation 1: Cancel a transaction

If you enter the wrong price for an item, or a customer decides they don’t want to buy an item anymore after you’ve entered it into the system, you’ll need to cancel the sale or item to remove it from the subtotal. To void a transaction on a cash register, here are the steps:

Step 1: Enter the exact amount you entered wrongly.

Step 2: Press the department key and press the VOID or VD button to remove that amount from the total.

Note: If you need to cancel a total discount on multiple items, go through each item and cancel each item individually.

Situation 2: Refund a transaction

To refund the customer, you’ll need to follow these 3 steps:

Step 1: Press the REF. key to access the refund function.

Step 2: Enter the item’s exact quantity and price information and press the corresponding department key. It’ll record that amount of the store’s total cash for the day.

Step 3: Press the subtotal button and then press the CASH or AMT TND button. The cash drawer will open, and you can refund the customer.

You can assign refund rights to specific employees or managers. From there, the cash register will ask the user for a password before processing returns and refunds.

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